Terms & Conditions
Special Order Policy
Special Orders and Custom Items are NOT returnable. A Special Order item is an item that we normally do not stock. It will clearly say on our website if any item is a SPECIAL ORDER. This item is brought in exclusively for you and shipped directly from the manufacturer. In many cases – special order items are made to order. *Special Orders cannot be cancelled once the order is placed.
Returns & Exchanges
World Equestrian Brands products are sold with satisfaction guaranteed. We offer a 30-day grace period for size exchanges on stock items. Please note: you must contact us prior to returning qualifying items, items cannot have been used, and tags must still be attached. Please note that we can not offer refunds on custom products, special order products, or any product purchased from the Outlet. Products are non-returnable unless there is a warranty issue. In this case, please contact us at: 888-637-8463 for a Return Authorization, clarification of warranty, or any other questions/issues. Customer is responsible for returning the product safely and securely to World Equestrian Brands.
We ship worldwide via UPS. Since most of our products are custom-made per-order (e.g. saddle pads, bridles, etc.), and typically take 6-8 weeks to create, we cannot offer expedited shipping with this checkout form. If you placed an order, and need to modify it, please contact us here. If you placed an order, and it’s “On Hold”, you can cancel it by visiting My Orders.
We take your privacy seriously. We do not save any Credit Card information on our servers. This means you’ll have to enter your Credit Card number each time you checkout. We know, it might be a small nuisance, but this allows us more security, as we don’t have a database of credit cards to steal. We also take full advantage of our secured SSL certificate, to ensure a trusted and safe connection, during the checkout process. Click the “GoDaddy Verified & Secured” icon at the bottom of the page for more info.
World Equestrian Brands (https://www.WorldEquestrianBrands.com/) owns and operate this Website. This document governs your relationship with https://www.WorldEquestrianBrands.com/ (Website). Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions, and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and https://www.WorldEquestrianBrands.com/ will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
Intellectual Property, Software and Content
The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of https://www.WorldEquestrianBrands.com/ or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by https://www.WorldEquestrianBrands.com/ and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
In order to contract with https://www.WorldEquestrianBrands.com/ you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. https://www.WorldEquestrianBrands.com/ retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be https://www.WorldEquestrianBrands.com/ or may in some cases be a third party. Where a contract is made with a third party https://www.WorldEquestrianBrands.com/ is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
(a) Our Contract
When you place an order, you will receive an acknowledgment e-mail confirming receipt of your order: this email will only be an acknowledgment and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
(b) Pricing and Availability
Whilst we try and ensure that all details, descriptions, and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you we will treat the order as canceled. If you cancel and you have already paid for the goods, you will receive a full refund.
Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.
Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Your card will be debited upon authorization being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.
Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law https://www.WorldEquestrianBrands.com/ and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect https://www.WorldEquestrianBrands.com/’s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
Linking to this Website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the homepage. We reserve the right to withdraw linking permission without notice.
Disclaimer as to ownership of trademarks, images of personalities and third party copyright
Except where expressly stated to the contrary all persons (including their names and images), third party trademarks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with https://www.WorldEquestrianBrands.com/ and you should not rely on the existence of such a connection or affiliation. Any trademarks/names featured on this Website are owned by the respective trademark owners. Where a trademark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to https://www.WorldEquestrianBrands.com/.
You agree to indemnify, defend and hold harmless https://www.WorldEquestrianBrands.com/, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.
https://www.WorldEquestrianBrands.com/ shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
The above Terms of Service constitute the entire agreement between the parties and supersede any and all preceding and contemporaneous agreements between you and https://www.WorldEquestrianBrands.com/. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of https://www.WorldEquestrianBrands.com/.